Pilot faces lawsuit over credit card holds
The nation’s largest diesel retailer will vigorously defend itself against a lawsuit over its use of credit card holds for pay-at-the-pump services. That’s according to a statement from Pilot Flying J spokeswoman Anne LeZotte on Monday.
Two lawsuits filed in Tennessee last week say Knoxville-based Pilot Flying J regularly places $75 to $500 holds on customers’ credit cards without their knowledge. The holds can last hours or days.
Jeff Lenard is with the National Association of Convenience Stores. Without addressing the specific allegations of the lawsuit, he said the policy of placing holds on pay-at-the-pump fuel purchases is standard. He also said it is driven by the banks, which require the holds to make sure purchases get paid for.