LL Bean dropping its unlimited returns policy

(CNN) — L.L. Bean’s generous return policy is changing.

The executive chairman, Shawn Gorman, said Friday that the change is due to a growing number of customers expecting refunds for heavily worn products used over many years.

Gorman says customers were seeking refunds for products that have been purchased through third parties, such as at yard sales.

The company will now accept returns for any reason only for one year with proof of purchase.

It also will continue to replace products for manufacturing defects beyond that.

The previous lifetime guarantee, which enabled customers to return products years – or even decades – after purchase, has long been a selling point for the company.

Related Articles

Students get creative after school bans backpacks In wake of recent deadly school shootings, a southern Illinois school is changed a policy on what students can carry into the building.
Experts explain consequences for making a school threat In the days since the school shootings in Parkland, Florida, and Marshall County, Kentucky, threats made against schools have continued to stack up in...
Students get a peek at career life during ExploreCon Friday, 150 kids in a Marshall County school got a taste of career life. Students in the South Marshall Middle Explore program participated in Explore...
A woman chases down a wallet thief, and then buys him coffee When a man snatched a wallet from a passerby's hand, a woman who witnessed it ran after him. When she caught him, she invited him for coffee.