Computer glitch overcharges Atmos Energy customers

Tools

Reporter - Elizabeth Fields
Photojournalist - Mason Watkins

PADUCAH, Ky. - About 27,000 Atmos Energy customers have been accidentally charged 10 times the amount of their bill because of a glitch in their automatic billing program. 1,400 of those customers are in Kentucky.

As of Monday afternoon, company officials estimated about 98% of the problem state-wide had been resolved, but encourages those affected to call 1-888-286-6700 or e-mail them at AssistCSC@atmosenergy.com. Officials said e-mail will likely get a faster response.

Kay Coomes, Manager of Public Relations for Atmos, told WPSD it was an isolated incident that was caught on Sunday.

"We discovered it, we stopped it, but at that point it was very difficult to reach out to those banks on a Sunday and say, 'hey we need to stop these,'" she said.

As a result, customers like Scottye Williams will have to wait 24 to 72 hours to get her money back. ATMOS pulled $580.00 out of her account. She said, luckily, she has overdraft protection, but needs that money to help her run her small business.

Coomes acknowledges the inconvenience and assures customers Atmos will cover any fees or penalties that come as a result.

Advertisement