Comcast Cable's Public Hearing
PADUCAH, Ky.— Complaints and compliments aired over the microphone Tuesday night at a public hearing in McCracken County concerning Comcast Cable.
Two representatives from Comcast showed up along with about five others who took the opportunity to share their experiences with the cable company.
Oscar Cross Boys and Girls Club Director Allen Treece talked about their partnership with Comcast in a positive light. Other people's personal stories mainly focused on connectivity, reliability, and local service problems with web, cable, and phone services.
Regina Lahndorff said, "They give you the run around. Then they connect you to someone else. Yeah, I'm upset right now. I'm a nice, good person, and I don't get upset. But, when it comes to Xfinity, I have been."
Comcast Kentucky Operations Manager Steve Walker said, "I take all customer issues extremely personal. Yes, we have a corporation in Philadelphia, but Comcast is the people of Paducah and McCracken County."
Representatives from Comcast spent time after the hearing addressing people's concerns. Judge Executive Van Newberry said they will probably schedule another public hearing in two years. The county's contract with Comcast expires in 2020.