Having trouble getting online? Ask your provider

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Associated Press

Story Created: Mon Jul 9, 2012 6:43 AM

Story Updated: Mon Jul 9, 2012 6:45 AM

WASHINGTON (AP) - Having trouble connecting to the Internet?
   
You may be one of thousands across the country whose Internet shut down just after midnight because of malware that took over computers around the world more than a year ago.
   
The FBI went in late last year to take down the hackers' servers. But they realized if they turned off the malicious servers, all the victims would lose Internet access.
   
So the FBI created a safety net, using two clean Internet servers, to keep infected users online - temporarily. They also created a website with fixes for the problem.
   
But just after midnight, the FBI turned off the safety net.
   
Now, if you can't read this online, your Internet service provider's customer support desk may be your only solution.

(Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)