Paducah looks for input with citizen survey

The city of Paducah wants to know how it best serves you and where it can improve.

The city created a contract with the National Citizen Survey through the National Research Center, Inc. to gather feedback from citizens about city services, civic participation, characteristics of Paducah, and various community topics.

The NRC is mailing surveys to 1,400 households. The agency spread out the surveys evenly through Paducah to create an accurate random sample.

Longtime residents Edward and Teresa Elliott didn’t receive a survey, but they will benefit from the results.

“I’ve just never found any place I’d rather live than right here,” Edward said.     

They know the city can improve, which is why the Paducah spokeswoman Pam Spencer says it’s sending out another National Citizen Survey.

‘We’re excited about this survey, because now we will be able to see trends,” Spencer said.

The survey asks how Paducah is doing regarding areas like economic development and city services, like trash pickup, street cleaning and snow plowing.

After three years, the city hopes its focus on neighborhood revitalization, community engagement, and economic development rates higher.

“Neighborhood revitalization: that included everything from bike paths to looking at Broadway and Jefferson. Do we want to turn those back to two-way streets? The other factor that we looked at was economic development. We split studied our entire economic development incentive package. Another factor is community engagement, and that led to updating the city’s website, making it responsive for where it’s mobile-friendly. We looked at engagement initiatives,” Spencer said.

The Elliotts like the movement happening downtown such as putting lofts above stores, but they say they want to see the riverfront development project finished.

“I’d like to see them turn that into something real nice,” Edward said.

Teresa also mentioned she would like someone to buy the Whaler’s Catch building downtown.

The Elliotts are also happy with their public safety agencies, which rated high three years ago, but they say utilities and water prices are too high. Those are opinions a city can never know unless it asks, and Paducah is asking about 200 questions.

The city can’t customize most of the survey, which will let Paducahans compare themselves to other cities’ services and rankings. Spencer said Bowling Green is another city nearby that has done this survey several times.

The survey costs $12,510 and is already accounted for in the city manager’s budget.

Only those randomly selected can fill out the survey. If you were selected, you would’ve already received a notification about it last week. This week, the National Research Center is mailing out those surveys. The surveys are mailed directly to the research center, not Paducah.

The city will receive the final results in July or August. It plans to hold a workshop to go over the results in August.

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