LL Bean dropping its unlimited returns policy

(CNN) — L.L. Bean’s generous return policy is changing.

The executive chairman, Shawn Gorman, said Friday that the change is due to a growing number of customers expecting refunds for heavily worn products used over many years.

Gorman says customers were seeking refunds for products that have been purchased through third parties, such as at yard sales.

The company will now accept returns for any reason only for one year with proof of purchase.

It also will continue to replace products for manufacturing defects beyond that.

The previous lifetime guarantee, which enabled customers to return products years – or even decades – after purchase, has long been a selling point for the company.

Related Articles

Local girl gets in the passenger seat for a ride to remember Gibbs got to ride in a Walmart semi-truck from Eddyville to the Walmart in Princeton. It's all a part of a program called Walmart Heart that honors ki...
Mayfield man arrested after 3 county police chase Derek Brown is in jail after he led police on a three county motorcycle chase on early Saturday morning. Kentucky State Police report that Trooper Aar...
60 ex-CIA officials criticize Trump on security clearance issue Sixty former CIA officials warned President Donald Trump in a statement on Friday that "the country will be weakened if there is a political litmus te...
Man who tried to save boat victims alleges emotional stress A former employee of a southwestern Missouri paddlewheel tourist boat alleges in a lawsuit that he suffered post-traumatic stress after trying to save...